Privacy Policy

1. Controller and contact

Biloa Ekoule Jules, a French sole proprietor under the micro-entrepreneur regime, operates Chaperon and is the controller for the processing described here. Address: 110 route de Saint-Leu, 93430 Villetaneuse, France. For personal-data requests, email legal@chaperon.paris.

2. Data we process

Depending on how you use the service, we may process: contact details and phone number; account and language information; messages, conversation metadata and channel identifiers; assistance requests and stay information you or a host provide; technical information and security logs; and information needed to handle a request, payment, or complaint.

3. Purposes and legal bases

• Provide the concierge, account access, and stay-related requests (performance of the service or pre-contractual steps);
• Secure, maintain, and improve the service and prevent abuse (legitimate interests, taking your rights into account);
• Meet legal obligations and handle claims (legal obligation and legitimate interests);
• Send optional communications only where the required legal basis, including consent where applicable, is in place.

4. Recipients

Data is available to people who need it to operate Chaperon. It may be shared with technical providers needed for hosting, messaging, security, request handling, and payment processing, and with a host or business when needed to fulfil a request you made. We do not sell personal data.

5. Transfers outside the European Economic Area

Some providers may process data outside the European Economic Area. Where this occurs, we use safeguards required by GDPR, depending on the provider and processing involved.

6. Retention

We keep data for as long as needed for the purposes described, then delete or archive it where required by law or to handle a claim. Retention periods vary by data category and service used. Deletion requests are handled subject to legal duties and records that must be retained.

7. Security

We use technical and organizational measures appropriate to protect data against unauthorized access, loss, or use. No transmission or storage system can be guaranteed completely secure.

8. Your rights

Subject to GDPR conditions, you may request access, correction, erasure, restriction, or portability of your data, object to certain processing, and withdraw consent where processing relies on it. You may also lodge a complaint with the French data-protection authority, CNIL.

To exercise your rights, contact the controller at legal@chaperon.paris. We will respond within the timeframe set by GDPR and may request information needed to verify your identity. CNIL: www.cnil.fr.

9. Cookies

The website uses cookies and similar technologies strictly necessary for its operation. Any non-essential tracker is subject to applicable consent requirements.

10. Children

Chaperon is intended for adult travellers and hosts. If you believe a minor has provided us with personal data, contact us so we can review the request.

11. Changes

We may update this policy to reflect changes to the service or law. The current version and its update date are published on this page.

12. Contact

Biloa Ekoule Jules — Chaperon
110 route de Saint-Leu, 93430 Villetaneuse, France
legal@chaperon.paris